Do you have obvious gaps in your business and marketing operations, but you haven’t identified what has caused those holes or how you can fill them?
Working with an external business consultant is beneficial for shedding light on critical issues and opportunities within your organization that you might not have previously pinpointed. Stop questioning why things aren’t working and hand over problems to a team that can audit your internal functions and provide effective solutions for resolving challenges that are hindering success.
Our team at Content Creative has experience managing a variety of business operation departments, so we understand how teams should be working together to result in seamless performance. We come in with a unique, non-biased lens of your business and provide strategic solutions aiming for efficient company execution.
Our customized consulting solutions include SOP development, team building, team development, business development, customer experience strategy, and brand development. These offerings are structured as 1:1 solutions for your leaders or team workshops. Our analysis of your company processes and structure will drive our recommended strategies for building a positive work culture, setting goals for achieving targets, enhancing your sales cycle, and refining your external brand messaging.
SOP Development
Provide a detailed document with clear-cut instructions for your team to complete tasks as well as the opportunity to scale with new hires with standard operating procedures (SOPs). SOPs are put in place so that services and products are delivered consistently to the customer each time and to ensure business success. Internally, these documents are created to regulate operational practices and to provide new hires with process guidelines. SOPs benefit a business by reducing errors, helping to resolve issues, increasing efficiencies and profitability, while creating a safe work environment for your team.
Team Building
Misalignment of your team often results in a lack of leadership, employee engagement, and team-building activities. In team-building consultancy, your people management will be analyzed to identify gaps in internal communication and team rapport. Following the analysis, workshops and other initiatives will be suggested to bring your team closer together, increase appreciation across departments, and optimize internal communication. As a leader, you’ll learn techniques to continue to enhance your work culture so teams are aligned and conflicts are resolved more efficiently.
Team Development
We partner with company leaders to develop processes and strategies to accelerate team performance and help employees deliver exceptional results. We kick off with a team analysis to explore strengths and weaknesses in skillsets and processes. Our findings identify key opportunities so we can make recommendations for solutions that will enable team members in their roles to become high performers. In addition to empowering your current team members, we will identify opportunities for new hires to join the team and fill in gaps of service areas that your current team does not serve.
Business Development
Business development plays a crucial role in your company's growth and success. Developing a clear cut path and plan is key. We analyze your policies, operations, and processes of all internal teams to recognize challenges and create relevant strategies for those weaknesses, aiming for business growth. Our team helps you research and plan for new target market initiatives, then sets goals for your business departments to achieve those targets.
Customer Experience Strategy
We examine all touchpoints of a consumer’s experience with your brand’s products and services in order to create strategies for simplifying the sales process and shortening the sales cycle. The goal is to find areas of improvement, across various departments, for enhancing and creating efficiencies through the pre-purchase, utilization, and post-purchases stages. We aim to make the path to purchase simple, clear, and positive for all customers.
Brand Development
Your brand should be distinguishable from its competitors based on your company’s identity, products, and services. Brand development is an ongoing process of defining, testing, and refining your overall brand strategy to create market contrast and clear value proposition. In this consulting practice, we define the key elements of your brand, what sets it apart from the competition, and how you want your customers to perceive your business. Based on our analysis, we provide solutions for refining your brand identity and messaging, plus improving recognition and differentiation in your marketplace.